This fictional example concerns Sam, who helps an older relative and also works part time. It is not a client story. Sam’s relative can disagree without threatening or punishing Sam.
How to use this page
Read the sequence and notice the difference between caring, available capacity, and a specific offer. Your situation may require a different choice.
The familiar pattern
A relative asked Sam to take over another afternoon of errands. Sam almost agreed immediately, then noticed that doing so would cancel a needed appointment. Sam wanted to help but did not have the capacity for the whole request.
A pause and a clear answer
Sam said, "Let me check my week and get back to you tonight." After checking, Sam replied, "I cannot do Thursday afternoon. I can order the groceries on Wednesday, if that helps." The relative was disappointed. Sam acknowledged that feeling without offering the unavailable afternoon.
What stayed difficult
The remaining errands still needed a solution. Sam asked whether they could review other supports together next week. That did not remove every pressure. The useful change was making an honest offer and protecting an existing commitment. Sam planned to review whether the smaller offer was sustainable rather than making it permanent automatically.
Reflection prompts
Use these questions in conversation, on paper, or in the downloaded PDF. You may adapt or skip a prompt.
What was within Sam’s control, and what remained outside it?
Facilitator notes and adaptation
Caregiving choices are affected by real service shortages and obligations. A short script alone cannot resolve those conditions. Consider formal support, accommodations, or consultation when relevant.
Sources behind the concepts
These sources inform the concepts in this original resource. They do not validate or endorse this specific page.
Conceptual background on expressing needs clearly while respecting others. These pages use original wording and activities.
Assertive CommunicationDepartment of Health, Government of Western Australia · Accessed 2026-10-27
Conceptual background on clear requests, factual descriptions, and practice. Communication style is adapted for culture and access rather than prescribed eye contact.